Client Success Implementation Engineer

Job Description :

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients.
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams.
• Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements.
• Serve as the primary technical contact for advanced issues related to software, product data feeds,API integrations, and FTP.
• Provide expert-level platform training and consultation to client stakeholders.
• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed.
• Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development.
• Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices.
• Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale.
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution.
• Take ownership of high-risk client situations, ensuring proactive intervention and resolution.

Qualifications :

Preferred Qualifications :

(ref : hirist.tech)