Key Responsibilities :
- Manage end-to-end visa application processing for clients across multiple destinations.
- Assist clients with guidance, timely updates, and reliable support throughout the visa journey.
- Coordinate with internal teams and external partners, ensuring smooth execution.
- Verify submitted documents for accuracy, completeness, and compliance with visa requirements.
- Work efficiently in a fast-paced, call-centre environment handling both voice and email interactions.
- Contribute to operational excellence with a proactive, service-first approach.
Skills Required
Operational Excellence, Senior Executive, Ups, Document Verification, Customer Support