Qualification & Experience
- Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
- 2+ years providing customer-facing technical support (Web based products or e-commerce preferred)
- Candidates with lesser experience will be considered for appropriate roles.
In order to be successful in this role, we need someone who has :
Must have experience installing, implementing, or maintaining one (or more) of the following :LDAP / Active Directory
SSO (e.g. SAML, SiteMinder)
Email Infrastructure
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Network infrastructure
Any bi-directional, automated integration between two systemsWorking knowledge of the components in a web applications stackExperience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)Experience in one (or more) scripting languages : JavaScript, Python, Perl, Unix Shell, Windows ShellExperience with relational databases (e.g. MySQL, Oracle)Experience administering : Linux / Unix OR Microsoft ServerExcellent verbal and written communication skillsWorks well in a team environmentStrong personal commitment to quality and customer serviceAbility to understand and communicate complex technical systemsProven ability to maintain a professional demeanour when handling complex customer & internal issuesAn understanding of ITSM, ITIL, or CMDBSkills : Preferred Skills
Previous experience working with the ServiceNow platform (in particular Authentication / Email / Web Service / Import / Export configurations)Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, OktaFamiliarity with Eclipse IDEExperience troubleshooting and optimising web application performancePrevious experience in software development or software consulting.Experience providing SaaS support is desirable.