Manager Benchmarking

About Sutherland

Sutherland Global Services is a process transformation company with over 30 years of experience in serving customers across industries such as BFSI, healthcare, retail, travel, telecom, and technology. Our process transformation services innovate at the intersection of business and technology to transform processes that realize our client’s vision. We are experts in accelerating performance and achieving high-impact outcomes through winning execution strategies across the entire business and customer lifecycle. Over the past three decades, we have served over 120 clients from the Fortune 1000 and have attained the capability to deliver 43 million transactions a month on a digital backbone that spans 19 countries around the world.

Our research portfolio includes a host of knowledge services spanning financial research, macroeconomics research, market research, business research and consulting, analytics, and support services. Our research practice has been built on the solid foundation laid down by the NY based Adventity Global Services, which was acquired by Sutherland in 2010. We have over a decade of experience in serving the business and strategic growth needs of 120+ multinational clients through our research and consulting services.

About the role

Position : Associate Manager / Sr. Associate Manager – Research (Benchmarking)

Location : Navi Mumbai, Airoli

Reporting to : Director

Education : MBA (Marketing / Finance / Strategy / Economics.) (Preferably from Tier-II / III B-School)

Typical Roles & Responsibilities of the position :

Participate in commercial and market reviews, strategic studies, and business plan reviews.

Design of commercial and financial analysis e.g. market sizing, market driver analysis, business model analysis, competitive benchmarking, etc

Independently executing mid-sized research projects and taking ownership. Be actively involved in structuring the output and its delivery. Be responsible for design and quality of deliverables. Manage client communication through the projects

Positively contributing to the firm's growth and reputation. Contribute to thought leadership and knowledge management to support practice development

Supporting Manager / Director with business development initiatives, including bid proposal and management

Experience / Skills

Experience – 7 to 12 years in consulting, market research, syndicated research, or benchmarking products. Must have exposure (4+ years) to subscription-based product businesses.

Experience must include – Project delivery and team management

Client Engagement – Act as the day-to-day client contact for smaller engagements. Support account managers / delivery leads in query handling for the designated module

Product Enrichment – Contribute to product enrichment and innovation through process improvements, feedback collection, and competitive research.

Solutions & Proposals – Provide inputs to proposal development and solution design for new opportunities, in collaboration with account managers.

High problem-solving skills

Strong numerical, analytical and strategic thinking skills - able to demonstrate how one supports the other - and sound commercial acumen

Comfortable working to tight deadlines and demanding requirements

Driven and ability to work independently

Flexibility to adapt to a variety of different engagement types, working hours and work environments and locations