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Cluster Sales Manager

The Hiring CompanyDelhi, India

1 day ago

Job description

Job Description : Cluster Manager – Company (Hyderabad)

Role Summary

The Cluster Manager is responsible for overseeing operations, performance, and growth across multiple Company outlets / branches / stores in a defined geographic cluster. The role involves driving sales, ensuring excellent customer experience, managing teams, optimizing operations, and delivering profitability targets.

Key Responsibilities

Sales & Business Growth

Achieve sales targets for the cluster.
Develop strategies to increase revenue and market share.
Identify new business opportunities within the cluster area.
Monitor KPIs – same-store growth, footfall, conversion rates, average transaction value.

Team Leadership & Development

Recruit, train, mentor, and motivate store / branch managers and staff.

Set performance goals, conduct reviews, ensure consistent service standards.

Operational Excellence

Ensure operations run smoothly across all stores.

Oversee inventory management – stock ordering, transfers, shrinkage control.

Ensure visual merchandising and brand guidelines adherence.

Customer Experience

Maintain high customer satisfaction and resolve escalations.

Monitor feedback and take corrective actions.

Financial Management

Manage profitability, control costs and expenses.

Prepare budgets and analyze sales, expenses, and inventory reports.

Market & Competitive Intelligence

Keep abreast of competitors, local trends, and customer preferences.

Adjust product mix, promotions, and offers based on insights.

Expansion & Location Planning

Assess and recommend potential new store locations.

Review demographics, consumer behavior, and site feasibility.

Compliance & Standards

Ensure compliance with company policies and safety standards.

Adhere to financial controls, loss prevention, and audits.

Reporting & Analysis

Generate regular performance reports for regional management.

Use data to drive strategic decisions.

Qualifications & Experience

Bachelor’s degree in Business Management / Retail / Commerce or related field. MBA preferred.

5–8+ years in retail or multi-store operations management.

Strong leadership, analytical, and communication skills.

Familiarity with retail metrics, P&L management, and MS Office.

Key Performance Indicators (KPIs)

Sales target achievement (cluster total, individual stores)

Profit margin / Store-level profitability

Customer satisfaction / feedback scores

Inventory turnover, stock loss / shrinkage

Staff turnover / retention

Compliance with visual merchandising, brand standards, SOPs

Operational audits, process adherence

Salary & Benefits (Indicative)

Salary upto 8 lacs

Incentives / Bonuses tied to cluster performance

Employee benefits (PF, health insurance)

Travel and communication allowances

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Sales Manager • Delhi, India

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