Student Success Manager / KAM

Role Overview

The Student Success Manager / KAM serves as the primary liaison between students, parents, and tutors, ensuring a seamless learning experience and measurable academic outcomes. This role focuses on proactive communication, effective class coordination, and continuous academic monitoring to drive student engagement, satisfaction, and retention. By blending relationship management with academic oversight, the SSM plays a critical role in each learner's success journey.

Key Responsibilities Student & Parent Coordination

• Act as the single point of contact for students and parents, addressing queries and providing timely, clear updates.
• Match students with suitable tutors based on academic requirements, learning styles, and individual goals.
• Manage class scheduling, rescheduling, and day-to-day coordination between tutors and families.
• Build strong, trust-based relationships to enhance parent and student satisfaction.

Academic Outcome Management

Tutor Collaboration & Quality Assurance

Operational Excellence

Support retention initiatives by proactively ensuring high levels of satisfaction among students and parents.

Qualifications & Skills Must-Have

Skills Required

Student Counseling, Organizational Skills, Customer Success, Problem-solving, Communication, Stakeholder Management