Application Specialist

Key Responsibilities : - Provide Support : Offer day-to-day support to clients, troubleshooting issues related to Microsoft Business Central ERP including modules like Sales, Purchasing, Warehouse, Manufacturing and Finance and other application maintenance - Issue Resolution : Resolve system errors, data discrepancies, and user inquiries promptly and effectively. Track and document support issues and resolutions.

• System Maintenance : Perform routine system maintenance tasks such as applying updates, patches, and ensuring smooth system performance.
• User Assistance : Assist users with navigating the system, answering questions, and providing guidance on best practices.
• Root Cause Analysis : Investigate and resolve root causes of recurring issues and suggest improvements.
• Collaboration : Work with internal technical teams or third-party vendors to resolve more complex issues or implement system improvements.
• Testing & Debugging : Conduct basic system testing and help identify issues during updates, upgrades, or integrations.
• User Training : Provide on-demand training to users on new features or processes and ensure clients are using Business Central optimally.
• Documentation : Maintain detailed documentation of support cases, solutions, and configurations. Qualifications : - Bachelor’s degree in Information Technology, or a related domain - 0–1 years of experience in application support, IT support, or sales operations - Solid understanding of Business Central core modules (e.G., Sales, Inventory, Manufacturing).
• Familiarity with system upgrades, patching, and release management.
• Strong analytical and problem-solving skills.
• Excellent communication and coordination skills.
• Ability to work independently and handle multiple support tickets simultaneously. Key Skills : - Experience in implementing or supporting business process automation.
• Familiarity with MS SQL or database management.
• Previous experience in a support role within a professional services firm is preferred. Languages Known : - English & Tamil Soft Skills : - Strong problem-solving - Excellent communication and interpersonal skills - Capable of handling user queries with understanding and patience - Adaptability to changing systems and business needs - Effective time management and multitasking abilities - Collaboration across cross-functional teams