Technical Support Representative

TELUS DigitalNoida, Uttar Pradesh, India

30+ days ago

Job description

Walk In Details :

Date : 25th October 2025 (Saturday)

Time : 10 : 00 AM - 4 : 00 PM IST

Venue : YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001 (Nearest Metro Station- Janpath)

Role & Responsibilities

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
Walks customers through common phone hardware and software configurations to maximize service functionality.
Provides solutions and resolution resources for customer repair problems.
Interfaces with customers over the phone providing status updates and ensuring service has been restored.
Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

Minimum 1 year of experience in International Technical Support (Voice)

Excellent communication skills

Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues

Should have experience working in International Telecom brand on voice process.

Should be comfortable working in 24

7 Working Environment

Graduation not required—

Rotational shifts & Rotational week offs.

Freshers graduated from B.Tech / BE, BCA or MCA are eligible to apply.

Perks and Benefits

Medicare Facilities.

Salary : 3.2 LPA to 4.99 LPA.

Both side cab facilities.

Medical Insurance

Life Insurance

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Technical Support • Noida, Uttar Pradesh, India

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