ServiceNow Developer

Overview

The Senior ServiceNow Developer is responsible for designing, developing, configuring, and implementing solutions on the ServiceNow platform to meet business requirements. This role ensures delivery of high-quality, scalable, and maintainable solutions across various ServiceNow modules, and provides technical leadership, guidance, and support to development teams and stakeholders.

Responsibilities

Design & Development

Design and develop ServiceNow solutions including applications, integrations, workflows, business rules, UI policies, client scripts, and automated processes.

Translate functional requirements into technical specifications and build solutions aligned with platform best practices.

Technical Leadership

Provide technical expertise and guidance to junior developers, reviewing code for quality, standards adherence, and performance optimization.

Recommend and implement ServiceNow configuration vs. customization approaches to meet business needs efficiently.

Module Implementation & Enhancements

Lead development activities for new module implementations, upgrades, and major enhancements.

Build integrations between ServiceNow and external systems using IntegrationHub, REST / SOAP APIs, and MID Servers as needed.

Testing & Deployment

Develop and execute unit tests; support QA and UAT cycles by resolving defects in a timely manner.

Participate in code promotions and deployments across environments ensuring minimal impact to operations.

Documentation & Knowledge Sharing

Prepare and maintain technical design documents, configuration guides, and support documentation.

Share knowledge with team members and contribute to the ServiceNow development standards library.

Continuous Improvement & Support

Identify and implement opportunities for platform optimization and automation.

Provide advanced technical support for incidents, root cause analysis, and resolution for complex issues escalated by sustain teams.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field.

Minimum 8 years of ServiceNow development experience.

ServiceNow Certified System Administrator is required.

ServiceNow Certified Application Developer or module-specific certifications (e.g. ITSM, ITOM) are highly desirable.