Description : Role Overview :
We are seeking a highly skilled ServiceNow Consultant to join our dynamic ServiceNow implementation and transformation team. This role focuses exclusively on end-to-end ServiceNow implementation projects, ensuring innovative and efficient delivery within an agile environment.
As a key contributor and track lead, you will design, implement, and optimize ServiceNow solutions that meet complex business requirements across ITSM and related modules.
Key Responsibilities :
- Lead and deliver ServiceNow implementation projects, particularly in areas such as Incident Management and Integrations.
- Work in a Scrum-based, agile environment (two-week sprints) - including story creation, task execution, testing, and peer reviews.
- Design and deliver technical solutions on the ServiceNow platform to meet business and IT needs.
- Act as a Solution Architect or Senior Developer within the implementation team as required.
- Drive innovation by creating solutions that automate processes, improve efficiency, and enhance system performance.
- Contribute to practice development activities, including hiring, presales, innovation, resourcing, or rewards and recognition initiatives.
- Coach and mentor team members to ensure adherence to best development practices.
- Manage complex ITSM deployments involving multiple stakeholders and cross-functional teams.
- Ensure alignment with ITIL principles and other IT management frameworks.
Required Skills & Experience :
Proven experience in ServiceNow Implementation projects (not limited to managed services or enhancement support).Hands-on expertise in one or more ServiceNow applications - ITSM, GRC, SecOps, HRSD, or CSM.Strong understanding of agile / scrum methodologies for project delivery.Experience with ServiceNow integration frameworks.Excellent communication, analytical, and presentation skills.Ability to work effectively under pressure and meet tight deadlines.Demonstrated leadership skills in setting goals, driving initiatives, and building high-performance teams.Certifications : Mandatory :
ServiceNow Certified System Administrator (CSA)Preferred :
Certified Implementation Specialist (CIS), Scrum Master CertificationDesired :
ITIL CertificationEducational Qualification :
B.Tech / BCA / MCA / MBA or equivalentMinimum 4+ years of experience in the IT industry(ref : hirist.tech)