Zscaler Admin

Zscaler Security Administrator

As part of Yash’s Cybersecurity Services team, The Zscaler Security Administrator will be responsible for administering and supporting Zscaler cloud security solutions (ZIA, ZPA, ZDX etc) for designated client environments.

This role focuses on policy administration, system monitoring, documentation, and coordination with internal and external stakeholders to ensure secure and compliant connectivity.

The ideal candidate will have a strong understanding of Zscaler technologies (ZIA, ZPA, ZDX), Zero Trust cybersecurity principles, and experience in managing cloud-based security platforms in enterprise settings, strong communication skills, and a service-oriented approach to security operations.

Key Responsibilities

Policy Administration

Maintain and update Zscaler security policies, access controls, and authentication settings (e.g., SAML / SSO). Ensure alignment with organizational standards and compliance frameworks.

System Monitoring & Reporting

Continuously monitor Zscaler dashboards for alerts, anomalies, and performance metrics. Provide clients with regular reports on threat activity, usage trends, and compliance status.

User Support & Issue Resolution

Provide user support for Zscaler-related issues.

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Collaborate with IT teams to resolve connectivity, access, and policy-related problems. Escalate complex issues as needed.

Documentation & Change Management

Maintain detailed documentation including configuration records, troubleshooting guides, network diagrams, and change logs. Ensure all updates follow change management protocols.

Client Engagement & Coordination

Participate in client meetings, status calls, and planning sessions. Communicate technical updates, policy changes, and recommendations clearly and professionally. Liaise with client IT teams, cybersecurity personnel, and vendors to ensure smooth operation and integration of Zscaler solutions. Facilitate knowledge transfer and training sessions.

Compliance & Audit Support

Support client compliance initiatives by ensuring Zscaler configurations align with regulatory frameworks (e.g., NIST, GDPR). Assist with audit preparation and evidence collection.

Platform Maintenance & Updates

Stay informed about Zscaler product updates and coordinate implementation of new features or integrations. Recommend improvements based on evolving security needs and operational efficiency.

Required Skills and Qualifications

Education

Bachelor’s degree in IT, Computer Science, Cybersecurity, or any related field.

Experience

Minimum 4 years in IT security administration

Hands-on experience managing Zscaler or similar cloud-based platforms is essential, preferably in a client-facing or MSSP environment.

Technical Proficiency

Familiarity with ZIA, ZPA, and ZDX configuration and management

Understanding of networking fundamentals (TCP / IP, DNS, VPN, SSL / TLS, CA)

Knowledge of identity provisioning, and work experience in the same (e.g., Azure AD, SAML / SSO, MFA)

Familiarity with SIEM tools (e.g., Sentinel) and endpoint protection platforms (e.g., Sophos)

Certifications

Zscaler certifications (ZCCA-IA, ZCCA-PA) or equivalent security credentials preferred.

Soft Skills

Strong client communication skills are essential

Ability to work in US time zone and adapt to client needs