Client Engagement SpecialistTIGI HR • Republic Of India, IN

Client Engagement Specialist

TIGI HR • Republic Of India, IN

30+ days ago

Job description

Key Responsibilities :

Lead Engagement & Conversion : Call, WhatsApp, and email inbound leads;
perform needs analysis;

convert prospects to paying customers for flagship courses.

Upsell & Cross-Sell : Recommend advanced programs, bundles, and learning toys to existing users;

achieve monthly revenuetargets

Product Mastery : Develop deep knowledge of pedagogy, outcomes, and succes stories to deliver confident, consultative pitches.

Pipeline Management : Maintain accurate CRM records;

track follow-ups, deal stages, and daily call metrics for clear reporting

Customer Experience : Provide empathetic, solution-oriented support;

resolve queries and coordinate with support teams when needed

Market Feedback Loop : Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys

Must-Have Qualifications

Fluent English & Hindi ;

clear, engaging phone presence.

1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).

Proven record of hitting monthly revenue / conversion targets.

Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).

Proficient with CRMs, spreadsheets, and virtual meeting tools.

High empathy, consultative mindset, and strong objection-handling skills.

Experience in the EdTech sector is a significant plus.

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Client Engagement Specialist • Republic Of India, IN

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