Urgent Openings for Team Lead (International Process)
Education HSC / Grad
Experience Minimum 1 year of experience as a TL
Process International (International Process only should apply)
Background BPO Experience
Shift Window 24 x 7
Week offs Any 2 days in a week
Roles and Responsibilities :
- Should exhibit People Management Skills.
- Should be aware of the various Operations and Client Metrics.
- Strong analytical, solving skills with strong MS Excel skills.
- Needs to have the drive to achieve given targets.
- Process adherence (Check, analyze, Control & Improvement).
- Drive & adhere to Policies & Procedures.
- Should be well versed in coaching & providing feedback
- Basic exposure to excel.
- Good process knowledge and Good interpersonal skills.
- Excellent English Communication Skills
The candidate should be possess the following skills
People Management skillsClient Management skillsProcess Management skillsCoaching and TrainingFeedback and Performance Management skillsControlling of Attrition & ShrinkageSchedule Adherence, Attendance, Bottom Quartile ManagementLogin Hours , Breaks , Quality and ProductivityInterested candidates can share CV to farzeen.baig@foundever.com