Guest Services ManagerDLF Hospitality • Haryāna, Republic Of India, IN
Guest Services Manager
DLF Hospitality • Haryāna, Republic Of India, IN
1 day ago
Job descriptionOversee daily member interactions, ensuring prompt and professional handling of queries, service requests, and feedback. Implement service delivery strategies to ensure seamless cross-department coordination and timely resolution of member concerns. Maintain accurate member profiles, preferences, and engagement history in CRM systems. Lead member onboarding processes, including orientations, welcome kits, and personalized follow-ups. Ensure consistent, high-quality communication of club events, updates, and services through both digital and print channels. Monitor member feedback, industry trends, and operational data to continuously improve services. Introduce and refine processes that enhance member engagement and operational efficiency. Promote a culture of ongoing learning through training, workshops, and best practice sharing within the team. Recruit, mentor, and lead the Customer Relations team to deliver premium service and uphold brand values. Conduct regular team briefings, coaching sessions, and performance reviews aligned with service excellence goals. Foster cross-functional collaboration with F&B, Housekeeping, Golf Operations, Front Office, and Events teams for unified service delivery. Collaborate with the marketing and events teams to increase participation, revenue, and member engagement in club activities. Analyze service metrics, member participation trends, and satisfaction scores to inform strategic decisions. Oversee budget allocation for member engagement initiatives and ensure cost-effective service delivery. Act as the face of the club for VIP members, ensuring personalized attention and high standards of service. Represent the club at key events, industry forums, and networking opportunities. Model professional conduct, decision-making excellence, and service etiquette for the team. Champion the club’s hospitality values, fostering an environment of warmth, personalization, and recognition. Create memorable experiences through thoughtful service touches and proactive engagement. Uphold the club’s image through professional presentation and member-first conduct. Ensure all operations comply with club policies, membership rules, and legal regulations. Maintain confidentiality of member data and ensure secure handling of documentation. Oversee adherence to brand SOPs and service protocols. Ensure OH&S standards are integrated into daily service operations. Identify and address safety risks, maintaining readiness for emergencies. Oversee incident reporting, investigation, and preventive measures. Graduate in Hospitality, Business Administration, or related field 6–8 years in guest relations or customer service, with at least 2 years in a supervisory / managerial role
PURPOSE :
To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit / club’s premium standards while acting as the primary point of contact for members.
KEY ORGANIZATIONAL RELATIONSHIPS
Reports to : General Manager - Services
Reporting Roles : Guest Relations Executives / Associates
Interacts with :
- External - Members, Guests, Residents, Vendors, Consultants, Service Providers
- Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff
KEY RESPONSIBILITIES
Drive Operational Excellence
Applied Learning
People Management
Business & Financial Acumen
Leadership
Culture & Brand Ambassador
Managing Legal and Compliance Practices
Occupational Health & Safety Responsibilities
JOB REQUIREMENTS / HIRING PROFILE
QUALIFICATIONS
WORK EXPERIENCE
Create a job alert for this search
Service Manager • Haryāna, Republic Of India, IN
Related jobs
)
)
Guest Services Manager
The Westin Sohna Resort and Spa • Haryāna, Republic Of India, IN
Assists in managing the execution of all operations in the rooms area departments (e.Front Office, Engineering / Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and...Show more
Last updated: 1 day ago • Promoted
Customer Service Manager
CITYFURNISH • haryana, haryana, in
Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses.
Our mission is to transform the way people furnish an...Show more
Last updated: 1 day ago • Promoted
Customer Relations Manager
DLF Hospitality • haryana, haryana, in
To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club ...Show more
Last updated: 1 day ago • Promoted
Sales Manager – Kiosk Solutions (QSR | Airport | Retail | Hospitality)
Digitos Technology • haryana, haryana, in
Digitos is one of India’s fastest-growing companies in.Pixel LED walls, and customer automation systems for.QSR, Airports, Hotels, Hospitals & Retail Chains.
Sales Manager – Kiosk Solutions.Sell sel...Show more
Last updated: 8 hours ago • Promoted • New!
Room Division Manager
The Westin Sohna Resort and Spa • haryana, haryana, in
Assists in managing the execution of all operations in the rooms area departments (e.Front Office, Engineering / Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and...Show more
Last updated: 1 day ago • Promoted
Restaurant Service Excellence Manager
UNISON INTERNATIONAL CONSULTING (The Recruitment Company) • Haryāna, Republic Of India, IN
We’re seeking a seasoned hospitality professional to lead operations for a premium fine-dining restaurant across.The ideal candidate will bring a passion for creating exceptional guest experiences,...Show more
Last updated: 1 day ago • Promoted
Manager- Ambulance & ER services
Medanta Hospital (Gurgaon) • haryana, haryana, in
The Project Manager will oversee end-to-end operations and service delivery for Ambulance & Emergency Services for a key client of the hospital chain.
The role involves managing vendor partners, ens...Show more
Last updated: 1 day ago • Promoted
Lodging Services Manager
The Westin Gurgaon New Delhi • Haryāna, Republic Of India, IN
Responsible for the daily shift operations of Housekeeping, Recreation / Health Club and, if applicable, Laundry.Directs and works with employees to ensure property guestrooms, public space and emplo...Show more
Last updated: 1 day ago • Promoted
Client Services Manager
Cog Culture • haryana, haryana, in
We are seeking a dynamic and strategic.The ideal candidate will have proven experience in managing brands within an.This role requires a mix of strategic thinking, creative sensibility, and excelle...Show more
Last updated: 1 day ago • Promoted
Guest Services Supervisor
The Westin Gurgaon New Delhi • Haryāna, Republic Of India, IN
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show more
Last updated: 1 day ago • Promoted
Client Services Manager
alt.f coworking • Haryāna, Republic Of India, IN
Prerequisites for a Front Desk Manager : .Bachelor's degree in hospitality or similar.Excellent written and verbal communication skills in English.
A minimum of 2 years of experience as a front desk m...Show more
Last updated: 8 hours ago • Promoted • New!
Rooms Operations Lead
The Westin Sohna Resort and Spa • Haryāna, Republic Of India, IN
Assists in managing the execution of all operations in the rooms area departments (e.Front Office, Engineering / Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and...Show more
Last updated: 1 day ago • Promoted
Assistant Manager Client Services
NIIT • haryana, haryana, in
At NIIT, we’re transforming the way the world learns, for the better.That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent.Since 1981, we ha...Show more
Last updated: 1 day ago • Promoted
Deputy Manager- Alliances
MakeMyTrip • haryana, haryana, in
Alliances & Partnerships- Happay.Happay, a part of the MakeMyTrip Group, is a leading spend management platform that empowers businesses with complete visibility and control over their expenses.Our...Show more
Last updated: 1 day ago • Promoted
Hospitality Services Director
The Westin Sohna Resort and Spa • Haryāna, Republic Of India, IN
Assists in managing the execution of all operations in the rooms area departments (e.Front Office, Engineering / Maintenance, Housekeeping) and managing staff.
Strives to continually improve guest and...Show more
Last updated: 1 day ago • Promoted
Assistant Hotel Operations Manager
The Westin Gurgaon New Delhi • Haryāna, Republic Of India, IN
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show more
Last updated: 1 day ago • Promoted
Building Services Manager
alt.f coworking • haryana, haryana, in
Ensure smooth functioning of our multiple property / center services, vendor management, client support, and facility operations.
Oversee and ensure smooth maintenance activities including plumbing, e...Show more
Last updated: 1 day ago • Promoted
Manager Franchise Operations Eurasia
Wyndham Hotels & Resorts EMEA • haryana, haryana, in
The Manager Franchise Operations works with a smaller portfolio of Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre opening hotel...Show more
Last updated: 4 hours ago • Promoted • New!