Customer Transitions Consultant

What you ll get to do

• Responsible for ensuring all aspects of the transition to support process are managed end to end
• Will work with our implementation and support teams to ensure clients are prepared to transition to support
• Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU.
• Responsible for tracking time and associated effort with transition process
• Work with cross-functional internal partners to resolve client issues identified during the hyper-care period
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents
• Provides customers with regular and timely incident updates
• Maintains the highest level of customer satisfaction
• Create and continually refine transition documentation

Skills and experience we value

Skills Required

Recruiting, Payroll, Hcm, Human Resource, Application Support, Performance Management