What you ll get to do
- Responsible for ensuring all aspects of the transition to support process are managed end to end
- Will work with our implementation and support teams to ensure clients are prepared to transition to support
- Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU.
- Responsible for tracking time and associated effort with transition process
- Work with cross-functional internal partners to resolve client issues identified during the hyper-care period
- Leverages strong analytical and problem-solving skills to efficiently resolve incidents
- Provides customers with regular and timely incident updates
- Maintains the highest level of customer satisfaction
- Create and continually refine transition documentation
Skills and experience we value
Experience in providing Application Support to large scale organizationsStrong knowledge of the Dayforce ApplicationExperience in an implementation or project management roleExperience in conduct virtual presentation and trainingSuperior communication, organizational, and problem-solving skills;Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams)Bachelors Degree, or equivalent relevant experienceStrong analytical skills; demonstrated ability to bring high complexity customer issues to resolutionAbility to work flexible hoursExperience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applicationsSkills Required
Recruiting, Payroll, Hcm, Human Resource, Application Support, Performance Management