Business Operations Associate

Business Operations Associate

Statistics & Data Corporation (SDC), a specialized contract research organization (CRO) headquartered in Arizona, delivering top-tier clinical trial services to pharmaceutical, biologic, and medical device / diagnostic companies since 2005. SDC providing a technology enabled service offering to provide clients with both clinical services expertise, as well as the technology they need to be successful in their clinical trials.

Job Summary

Business Operations Associate primary responsibilities include supporting Business Operations by creating, maintaining, and updating documentation and information across all business systems in support of the request for information (RFI), Work Order (WO), and Work Order Amendment (WOA) lifecycle. Business Operations Associates will also assist with analyzing, preparing, and maintaining reports and dashboards for metrics and tracking. These tasks need to be accomplished on time with quality and in a professional manner that indicates great attention to detail.

Primary Responsibilities

• Create and maintain reports and dashboards in the client relationship management system.
• Support with the development and programming of approved changes / enhancements within the client relationship management system.
• Support and maintain project management system and the client relationship management system process documentation.
• Create and maintain opportunities in the client relationship management system throughout the opportunity lifecycle.
• Create and maintain required folders on the Business Operations drive and ensure that all required documents are saved and maintained (e.g., opportunity documents, proposals, WO, WOA, etc.)
• Draft the following for Business Operations senior review :
• Responses to Partner / Sponsor Requests for Information (RFI) from the content management system. Upload and maintain final approved responses to RFIs to the content management system.
• Proposal, Work Orders (WO), and Work Order Amendment (WOA) documents.
• Sales Orders (SO) for processing in the client relationship management system and financial system.
• Support WO setup and WOA processing activities in the project management and finance systems.
• Run and analyze defined reports from the project management system and the client relationship management system to support project scope management.
• Prepare the High Probability Billing Milestone forecast and share with Business Development and Accounting.
• Align with Accounting on New Authorization amounts.
• Escalate any risks or issues to department management.
• Perform other duties as assigned.
• Support continuous improvement initiatives as defined by department management.
• Comply with Statistics & Data Corporation’s data integrity & business ethics requirements.
• Adherence to all essential systems and processes that are required at SDC to maintain compliance with business and regulatory requirements.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This document is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified

Requirements

Required Skills

Education or Equivalent Experience

Benefits

Why SDC

SDC is a team of diversified professionals who deliver exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device / diagnostic companies. Since 2005 our purpose has been to partner with sponsors to provide high quality and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible. Our global team operates as a value partner to our clients by fulfilling their needs as our own and delivering exceptional results. We are a specialty CRO in that we provide scalable service offerings, focused services area specialists, efficient project timelines, optimal technology solutions, and proven success and experience. Our commitment to our clients is the same commitment to our employees. By offering strong benefits including competitive pay, generous time off, attainable career advances and positive work / life balance, we are able to attract some of the most talented people in the industry.

Take a look at how you can join our team!

#LI-Hybrid