User Experience Architect

Description :

• Plan and deliver UX contributions to internal digital initiatives across enterprise platforms, including intranet portals, HR systems, service desk tools and knowledge bases, with a focus on improving usability, accessibility and employee experience.
• Use a variety of research methods, including AI-assisted tools to gather insights from users, analyse feedback, and translate findings into actionable design recommendations.
• Support projects by making sure UX work helps improve how digital tools perform and how easy they are for employees to use.
• Collaborate with product owners, business analysts, and delivery teams to shape user stories, requirements, and design strategies that reflect real user needs.
• Apply best practices in digital accessibility and inclusive design to ensure solutions are usable by all colleagues, including those with disabilities or long-term conditions.
• Champion the role of UX and human-centred design within cross-functional teams and help build understanding of how AI can support research, design, and decision-making.
• Contribute to the refinement of the organisations digital experience strategy, particularly in how emerging technologies (e.g. prompt-to-code tools, generative AI research synthesis) are adopted within UX workflows.
• Lead or contribute to experience reviews of digital products and services, using a mix of design critique, behavioural insights, and AI-augmented analysis.
• Help manage our internal design system as well as design systems provided by SaaS platform vendors, ensuring UX guidelines and reusable patterns support consistent, user-friendly digital experiences.
• Work closely with analytics teams to understand user behaviour and usage patterns, using data to inform and improve design decisions.
• Ensure UX practices comply with data privacy, security, and regulatory requirements, especially when using AI tools in design workflows.
• Represent UX in senior leadership forums, turning user insights into strategic discussions and helping to grow design maturity within the organisation.

Knowledge, Skills, and Experience :

(ref : hirist.tech)