[Apply in 3 Minutes] Senior LSP-Performance Manager (Air and Sea Supply Chain)

Job Description

Roles & Responsibilities :

• Responsible for LSP management for international freight, focusing on Sea & Air freight, and back up for other international freight mode in and out India.
• Responsible for evaluation of logistics service providers (LSPs) during the tendering process, including assessing operational capabilities, audit hubs , service quality, and alignment with organizational objectives
• Responsible to use data-driven metrics (SLAs, KPIs, scorecards) to continuously improve cost efficiency, quality, and delivery performance.
• Perform ageing reports and proactively address any deviations
• Conduct pre-defined review cycles with LSPs at regular frequency. Take necessary escalations and initiate systematic problem-solving approach, for example PDCA cycle to ensure future enhancements. Proactively engage fast problem recognition, and take actions proactively, to avoid / eliminate escalations and complaints from internal customers
• Be the contact point for any inquiries from internal customers in the region on new route or new transport mode and collaborate with LSP managers and network design experts in other region to seek for collaboration and optimization of network.
• Conduct Hypercare / Taskforce for change management / routes with recurring deviations.
• Be the point of contact for LSPs towards any support with invoice payments, change management etc
• Support internal stakeholders for Penalty and claims management topics

Qualifications

Additional Information

Mandatory / Required skills :