AGM- Technology

JOB PURPOSE

To ensure the timely delivery of software & IT hardware delivery as per budget in line with RFP requirements by coordinating with various internal and external stakeholders. He / she would be assisting the field IT team with a clear objective of 100% SLA achievement and would prepare regular reports for upper management.

Accountabilities Key Performance Indicators

• Ensure company IT policies and procedures are followed by internal and external stakeholders.
• Ensure that contractual SLAs are met on a monthly basis.
• Ensuring all new software releases, configuration or bug fixings go through the duly verified testing and governance process.
• Ensuring the coordination between Partners for the Root Cause Analysis in case of any failure and ensuring corrective action.
• Ensuring that Field Installation and Integration Test (FIIT) & Site Acceptance Test (SAT) are happening in timely manner.
• Assist senior management in reporting and day-to-day IT operations.
• Responsible for ensuring training to operations / Technology / IT team for doing the L1 / L2 validation.
• To identify solutions and opportunities to improve organizational performance. Evaluate Managements' requirements, prepare and present technical proposals, design and deliver solutions for business needs
• Monthly SLAs as required in the RFP
• Monthly SAT targets
• Early closure of IT issues

Note : Key accountabilities need to be represented in action verb

INTERACTIONS

External - Roles you need to interact with outside the organization to enable success in your day to day work

Internal - Roles you need to interact with inside the organization to enable success in your day-to-day work

Software partners, Utility and meter manufacturer Senior management, Project Operations Team and Technology / IT Team at Site.

SKILLS AND KNOWLEDGE

(State the minimum acceptable proficiency for this job which best indicates the education and / or experience requirements of this job and not the incumbent). Educational Qualifications

Relevant and total years of Experience

To ensure the timely delivery of software & IT hardware delivery as per budget in line with RFP requirements by coordinating with various internal and external stakeholders. He / she would be assisting the field IT team with a clear objective of 100% SLA achievement and would prepare regular reports for upper management.

Skills Required

Configuration