Job Title : Deputy Manager – Process & Quality
Team : Process & Quality
No. of Vacancy : 1
Location : Mumbai
Requirements :
- Graduate / MBA
- Minimum 8-12 yrs. of experience in Quality, Process and Project management domain, preferably from a Shipping background
- Mandatory skills : ISO internal auditor, Office, Visio, Six Sigma - BLACK BELT Ceritified.
- Preferred certifications : Scrum / Agile / PMP
Key Skills :
Process management / Process audit – ISO 9001 / Quality management / Stakeholder management / Excellent communication skills / Good interpersonal skills / Planning, coordinating and decision-making skills / Power BI
Key Responsibilities :
Collaborate with cross-functional teams to design and implement AS-IS and TO-BE process maps for operational efficiency.Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions for defined processes.Support departments in achieving ISO 9001 Quality Management System (QMS) certification through audit facilitation and documentation.Conduct internal audits aligned with ISO 9001 QMS standards to ensure compliance and process integrity.Create and manage Gantt charts and monthly audit calendars to schedule and monitor process audits.Track implementation of solutions across functions and monitor benefit realization post-deployment.Recommend and enforce process controls and revisions to align operations with strategic business objectives.Establish robust process frameworks and oversee change management for any modifications or improvements.Drive continuous improvement initiatives by identifying inefficiencies and proposing actionable enhancements.Assist teams in KPI development and management , ensuring alignment with performance goals.Implement and uphold the Quality Management Policy of Abrao Group across all relevant functions.Lead customer satisfaction surveys to gather insights and improve service delivery.Identify training needs related to process execution, coordinate with HR, and facilitate training programs.Travel as required to conduct audits, identify gaps or non-conformities, and ensure effective implementation of TO-BE processes.Promote cross-functional best practice sharing to foster collaboration and operational synergy.Conduct Gemba walks to observe processes firsthand and identify improvement opportunities.Skills Required
Power Bi, iso internal auditor, Process Management, Quality Management, Stakeholder Management