NOC Monitoring & Surveillance Technician II

Alarm surveillance and response to Network Element events, including :

o Class 4 or 5 Voice Switches (5E / DMS / Metaswitch)

o SS7

o AIN

o NG911

o Central Office / Customer Transport events

o Access network (DSLAMs, GPON OLTs)

o Video network

o Core IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings

• Tracking and monitoring maintenance performance and the impact on other processes
• Monitor and respond to CBT Security alarms using the Pegasys Security support system
• Monitor and respond to fire alarm system and building maintenance alarms
• Monitor ticket status and update log sheets daily
• Monitoring and following up on closed work items
• Respond to Network System outages and Emergency service conditions by following established procedures / protocols
• Effectively multi tasks to achieve specific measurable goals toward productivity and quality
• May be required to assist with the primary duties of other NOC profile
• May be required to cross train others
• Participates in 24 / 7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as needed
• Participates in disconnects, maintenance, and support functions of DS (digital signal) services

Essential Functions :

Demonstrated experience in at least one of the following areas :

o Voice or data switching equipment

o TDM or WDM transport equipment

o GPON or VDSL access equipment

Skills Required

Wan, Lan, Internet, Network System, Monitoring