Technical Customer Success Manager

Technical Customer Success Manager (CSM)

Location : Bangalore, India

Employment Type : Full-time

About Adopt AI :

Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven team and help customers succeed with AI-powered automation.

Role Overview :

We’re looking for a first Technical Customer Success Manager to own and grow our enterprise customer base. You will manage a portfolio of high-value accounts, drive adoption and renewals, and act as the technical and strategic partner for our clients. This is a high-impact role that combines account management, technical expertise, and customer advocacy.

Responsibilities :

Own a book of enterprise customers, driving adoption, retention, and expansion.

Manage enterprise renewals (high ACV) and identify growth opportunities within accounts.

Serve as the primary technical point of contact for customers, helping CTOs, CIOs, and CPOs implement and optimize Adopt AI solutions.

Lead onboarding, configuration, and deployment with support from FDEs and internal engineering teams.

Resolve technical queries and translate complex concepts into actionable business outcomes.

Collaborate with Product and Engineering teams to escalate and resolve issues quickly.

Monitor customer health, usage, and engagement metrics to proactively drive satisfaction.

Gather and share customer feedback to influence product roadmap and improvements.

Qualifications :

5+ years of experience in customer success, account management, or enterprise software solutions.

Proven ability to manage high-value enterprise accounts and drive renewals and expansion.

Strong technical aptitude; able to understand and explain complex software / AI concepts.

Experience working with enterprise stakeholders (CTOs, CIOs, CPOs) and technical teams.

Excellent communication, problem-solving, and relationship-building skills.

Plus : Experience in workflow automation, AI, SaaS, or developer tools.

Why You’ll Love Working at Adopt AI :

Marketing-leading compensation and stock options.

Comprehensive health insurance and other employee benefits.

Opportunity to be the first CS hire, defining the customer success function.

Work at the forefront of AI and agentic automation.

Collaborate with a high-impact, cross-functional team of engineers, product leaders, and founders.

Flexible, collaborative, and impact-driven culture.

How to Apply :

Interested candidates can apply directly on LinkedIn