Jain Amar Clothing - Business Manager - Digital Commerce Segment

Business Manager Digital Commerce Role Overview :

We are seeking an experienced and entrepreneurial Business Manager to spearhead growth across our digital commerce platforms - including our owned portal (Madameonline. com), Omni-integrated Madame stores, and all key marketplace channels (Nykaa, Myntra, Amazon, etc.

This role carries end-to-end accountability for marketing, sales, merchandising, customer experience, and channel expansion. The goal : to grow / double the digital commerce over the next two years.

Key Responsibilities :

• Drive GMV and Net Sales across madameonline.com, omni-retail, and marketplaces.
• Scale performance on platforms like Nykaa, Myntra, Amazon, etc.across SOR, PPMP, JIT models.
• Launch new platforms and other Tier 2 / Tier 3-centric digital commerce channels.
• Onboard onto quick-commerce channels
• Build core and basic range assortments specific to channel consumption behavior.
• Own end-to-end assortment planning and seasonal budgeting to optimize sell-through.
• Lead merchandising function to ensure alignment between demand, visibility, and inventory availability.
• Supervise and guide Customer Care Associates (CCAs) to ensure timely resolution of grievances and elevate NPS.
• Collaborate with MarCom and Performance Marketing for ROI-positive campaigns and conversion-focused execution.
• Align inventory, pricing, and product visibility between online platforms and physical Omni retail stores.
• Own reporting dashboards and deliver weekly / monthly KPI updates to leadership.

Skills & Competencies :

(ref : iimjobs.com)