RAN Support Engineer L2

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit : https : / / symphony.Rakuten.Com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE : 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https : / / global.Rakuten.Com / corp / .

Role Overview

RAN operations department operates from Japan and India with over 90 people working with different sub departments (Sections) >

Main goal is to keep the Radio network consisting of 350,000+ cells available to provide services to the customer through.

Our Service Experience Centre is a division which contains experts of different skill set providing remote support for multiple networks across various geographies from one central location.

The RAN Advance Support Team in SXC oversees anticipating problems and solving the issues which cannot be solved by the Fault Management team in RAN domain, and proactively identifies and is accountable for problem resolution. Issues which require level3 / Dev (R&D) will be handled here, and the necessary vendor interface processes followed. It also provides Resolution Management and root cause analysis with the resource to resolve complex incidents. Advance Support is technology specific which means there is team for each technology (4G / 5G / Indoor / Small Cell, etc.).

What will you do?

We are looking for a highly skilled and experienced RAN SME to support virtualized RAN (vRAN) operations across LTE,, and 5G technologies. The ideal candidate will be responsible for end-to-end system operations, incident and problem management, preventive maintenance, and performance optimization. This role requires strong technical expertise in telecom systems, Linux environments, and cloud-native technologies, along with excellent coordination and communication skills across global teams. Extended support during off-hours and weekends is expected for critical network events. Experience with cloud-native platforms like Kubernetes and Docker is a plus.

• Troubleshoot complex network issues using detailed call flow analysis.
• Perform preventive maintenance and health checks to ensure network stability.
• Handle incidents and lead problem management for long-term resolution.
• Identify and resolve bugs in 4G / 5G Open RAN products across multiple vendors.
• Upgrade RAN network elements and validate cross-version compatibility.
• Use Linux systems for diagnostics, scripting, and log analysis.
• Develop MOPs / SOPs based on operational experience and governance inputs.
• Design closed-loop automation by understanding end-to-end system behavior.
• Monitor and optimize network performance using AI / ML analytics tools.
• Possess hands-on experience with Kubernetes, Docker, and cloud-native platforms.
• Coordinate with vendors and product teams for feature releases and support.
• Work closely with field teams to prioritize remote recovery and reduce site visits.
• Ensure multi-vendor interoperability through testing and validation.
• Support integration of RAN Intelligent Controllers (RIC) for optimization.
• Assist in scaling Open RAN deployments with robust configuration planning.
• Contribute to Open RAN security across software and hardware layers.
• Conduct regular Knowledge transfer session to Monitoring / L1 FM / Field Teams and colleagues within L2 Team "r access to live network nodes within SLA.

Qualifications : Minimum Qualification :

Preferred Qualification :

Experience :

RAKUTEN SHUGI PRINCIPLES :

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.