Applications Engineering, Staff Engineer Technical Support

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Applications Engineering Staff Engineer - Technical Support

Are you a passionate engineer who thrives on solving real-world engineering challenges Do you enjoy diving deep into complex systems debugging intricate issues and helping top-tier developers build secure high-quality software

This isnot a traditional support role as our Technical Support Engineers are problem solvers trusted advisors and technical experts . Youll work directly with some of the worlds best engineering teams helping them resolve sophisticated issues in their development environments using your programming and systems knowledge.

What Youll Do

As a Staff Applications Engineer youll be a key member of our Technical Support team acting as a trusted advisor to our strategic customers. Youll use your programming skills to analyze debug and resolve complex issuesnot just answer tickets Work closely with R&D product teams and senior engineers to drive solutions and improve our products.

Your responsibilities will include :

• Acting as the Single Point of Contact for strategic customers understanding their environments and business goals.
• Troubleshooting and resolving complex technical issues via phone email and other channels.
• Collaborating with developers and support teams to drive resolution.
• Researching and responding to customer inquiries with clarity and technical depth.
• Creating and maintaining knowledge base articles for recurring issues.
• Working a permanent night shift (EST time zone) as part of a 24x7 support team.

What Were Looking For

Must-Haves :

Troubleshooting complex applications

Preferred Skills & Experience :

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Required Experience :

Staff IC

Key Skills

ICT,ASP.NET,Gas,Field

Employment Type : Full-Time

Experience : years

Vacancy : 1