Principal Product Payments

Job Summary

As the Product Expert - Payment, you will own the strategy, execution, and optimization of the payment infrastructure across all digital and physical customer touchpoints. This includes enabling payment gateway integrations, ensuring regulatory compliance, enhancing customer payment experiences, and partnering with key internal stakeholders such as Revenue Management, Loyalty, and Finance.

You will serve as the subject matter expert on all payment methods, protocols, regulatory frameworks, and loyalty / payment linkages in both domestic and international contexts.

Key Responsibilities

Payment Integration & Solution Delivery

• Lead the integration of payment gateways (national and international), working across acquiring banks, PSPs, aggregators, and technology teams.
• Design and implement secure, scalable payment solutions across digital channels (web, app, kiosk, IVR, POS).
• Define and manage payment workflows including transaction routing, retries, fallback, and tokenization.

Stakeholder Engagement & Cross-Functional Collaboration

Payment Compliance & Governance

Customer Experience & Optimization

Channels & Technology Enablement

Required Qualifications

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status

in'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate's gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background.'

Skills Required

Payment Gateway Integration, tokenization