Infrastructure L1 Support Engineer(Trainee)

Location : Trivandrum, Kerala

Department : IT Infrastructure / Technical Support

Reports To : IT Infrastructure Manager / Team Lead

Shift : Rotational (Including weekends and holidays as per schedule)

Experience : 0–2 years

Employment Type : Full-Time

Job Summary

We are hiring a motivated and detail-oriented Infrastructure L1 Support Engineer to join our IT support team in Trivandrum. This role is ideal for recent graduates or candidates with up to 2 years of experience in IT support. The candidate will provide first-line technical support, manage IT tickets, and assist in the smooth operation of infrastructure services across the organization.

Key Responsibilities

Provide first-level support for desktop / laptop issues, operating systems, applications, network connectivity, printers, and peripherals.

Monitor infrastructure components (servers, network, endpoints) and report abnormalities.

Perform daily system checks and routine IT tasks under supervision.

Handle user account management tasks (Active Directory, email setup, access control).

Track and manage incidents and service requests through a ticketing system.

Escalate unresolved or complex issues to L2 / L3 support teams with proper documentation.

Assist with IT asset tracking, inventory updates, and hardware / software installation.

Support IT onboarding / offboarding activities, including provisioning and deprovisioning.

Adhere to internal SOPs, security policies, and compliance requirements.

Provide timely and professional communication to users regarding issue status and resolution.

Required Skills And Qualifications

Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.

0–2 years of experience in a technical support / helpdesk or infrastructure support role.

Basic knowledge of Windows OS, networking concepts, Microsoft Office, and email clients.

Understanding Active Directory, DHCP, DNS, and basic network troubleshooting.

Familiarity with IT ticketing systems (e.g., Keka, Zoho Desk, ServiceNow).

Good verbal and written communication skills.

Willingness to work in rotational shifts and under minimal supervision.

Compensation : As per industry standards

Location : Trivandrum, Kerala (On-site)

Skills Required

Windows Os, Dhcp, Microsoft Office, Active Directory, Dns, Networking Concepts, email clients