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L1 Network Engineer

ConfidentialThiruvananthapuram / Trivandrum

9 days ago

Job description

Overall purpose of the job :

Dealing with broadband technical incidents and providing a high level of customer support and service. Key responsibilities for this job :

Troubleshooting xDSL incidents and achieving efficient resolution for our customers.

Driving fault resolution to ensure SLA's are achieved.

Ensuring all incidents are handled effectively in accordance with our processes.

Configuring and testing routers and modems.

Driving resolution of escalated / aged incidents.

Handling customer queries and support issues using our ticketing system.

Maintaining professional working relationships with customers, suppliers, and work colleagues.

Performing other 1st line triage

Performing other duties as assigned. Knowledge and experience required :

Excellent verbal and written communication skills.

Demonstrable understanding of xDSL / Broadband technologies and protocols.

Understanding of basic networking including IP, DHCP, DNS.

Experience with enterprise grade routers and / or modems.

Understanding of basic logging and alerting principles Desirable knowledge and experience :

Cisco CCNA or Juniper JNCIA certification.

Understanding of basic WiFi networking principles.

Experience working with cellular networks

Skills Required

Ccna, Ccna Certification, Networking, Routing Switching

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Network Engineer • Thiruvananthapuram / Trivandrum

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