Cogneesol - Head / Senior Manager - IT Infrastructure

We are looking to hire a seasoned and strategic IT leader for the position of Senior Manager / Head - IT.

Position : Senior Manager / Head - IT Infrastructure

Location : Pune / Mohali

Headcount Size : Approx. 1000+ users supported

Role Overview

The candidate will be responsible for overseeing all aspects of IT Operations, Infrastructure, Network, Helpdesk, and Compliance. This is a critical leadership role, requiring both strategic vision and hands-on expertise to ensure smooth IT operations and continuous improvement.

Key Responsibilities

• Develop and execute a comprehensive IT strategy aligned with organizational goals.
• Lead and manage IT Operations, Network, and Helpdesk teams.
• Ensure system uptime, performance, and efficiency across all IT operations.
• Implement and maintain IT security protocols as defined by the InfoSec team.
• Manage the IT Helpdesk for timely and effective resolution of user issues.
• Define and enforce IT policies and compliance with regulations and best practices.
• Stay updated with emerging IT trends and recommend innovative solutions.
• Manage IT budgets and resources efficiently.
• Provide leadership with regular reports on IT operations, metrics, and initiatives.
• Collaborate with cross-functional departments for seamless tech integration.

Qualifications & Experience

(ref : iimjobs.com)