Retail Operations Manager

About Iconic Fashion :

Iconic Fashion is a leading premium multi-brand fashion destination, housing an exclusive portfolio of global and Indian brands across apparel, footwear, and accessories. With a focus on style, experience, and service excellence, Iconic offers an aspirational shopping environment for the modern, fashion-forward customer.

Role Overview :

We are seeking a dynamic and experienced Store Manager to lead operations for one of our flagship Iconic Fashion stores. The ideal candidate will have prior experience managing large-format premium fashion stores, driving annual business of 15 crore or more, and delivering exceptional customer experience while maintaining operational excellence.

Key Responsibilities :

Business & Sales Management

Drive store profitability and achieve sales, revenue, and margin targets.

Develop and execute business plans to maximize performance and growth opportunities.

Analyze store performance metrics (conversion, ATV, ASP, footfall, etc.) and implement improvement actions.

Identify local market trends and customer preferences to optimize product assortment.

Team Leadership & Development

Lead, motivate, and develop a high-performing sales and customer service team.

• Set individual and team KPIs;

monitor performance andensure accountability.

Foster a culture of service excellence, brand passion, and teamwork.

Customer Experience

Ensure every customer interaction reflects the Iconic brand ethos and service standards.

Build and nurture relationships with high-value customers and influencers.

Drive initiatives for clienteling, loyalty, and customer retention.

Operations & Compliance

Oversee day-to-day store operations including inventory control, VM, and SOP adherence.

Coordinate with cross-functional teams (VM, merchandising, marketing, HR, finance) for seamless operations.

Ensure compliance with company policies, safety standards, and legal requirements.

Brand Presentation

Maintain superior store ambience and visual merchandising as per brand guidelines.

Ensure consistent representation of all partner brands within the store.

Key Requirements :

Experience : 812 years of retail management experience in premium or luxury fashion (apparel / accessories / lifestyle).

Current Business Handling : Must currently be managing a store or cluster with annual turnover of 15 crore+.

Education : Graduate / Postgraduate in Retail Management, Business, or related field preferred.

Strong commercial acumen and proven track record in delivering business growth.

Excellent leadership, communication, and customer relationship skills.

Passion for fashion, brands, and delivering world-class retail experiences.