DBAT : Product Owner

About Digital Business and Transformation :

The Digital Business and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank's own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies

About the Role :

The product owner is responsible for partnering with the business teams and customer journey owners to increase digital adoption by on-ground teams and customers. The Product Owner drives the customer experience vision across the bank by translating the voice of the customer, industry trends, and the strategic imperatives

Key Responsibilities

• Responsible for the creative execution of the future and existing consumer journeys
• Implement efficient UX / UI processes by conducting usability study that helps the design team collaborate actively with Journey owners and engineers
• Connect with relevant stakeholders across banks functions like Operations, Risk, compliance etc. to design a best in class digital solution
• Comprehensively test the digital solution along with critical stakeholders and arrange for a signoff
• Create campaigns and programs to increase digital adoption by customers
• Partner with line of business to increase the employee engagement, knowledge, and awareness of digital channels offerings.
• Responsible for project execution, including experience design and stakeholder management

Qualifications :

Optimal qualification for success on the job is :

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'

Skills Required

Usability study, Digital product development life cycle management, UX UI processes, API centric architecture