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Contact Center Head Outbound Telesales
Infocrunch CampaignsIndia1 day ago
Job descriptionManage dialer configurations, pacing, and campaign strategy to maximize productivity and minimize idle time. Work closely with technology and MIS teams to ensure data hygiene, lead allocation, and campaign performance. Monitor and analyze dialer and sales reports for actionable insights. Develop and execute outbound sales strategies for financial products (loans, credit cards, insurance, etc.). Drive continuous improvement in sales scripts, objection handling, and conversion ratios. Collaborate with business heads to align sales targets with overall business goals. Ensure adherence to RBI, IRDAI, and internal compliance guidelines in all customer interactions. Partner with Quality Assurance to maintain call quality, minimize customer complaints, and improve overall CSAT. Maintain strong process discipline, data confidentiality, and ethical standards. Present weekly and monthly dashboards on sales performance, agent productivity, and process metrics. Identify gaps and recommend strategic initiatives for revenue growth and efficiency optimization. 8 to 15 years of total experience with at least 5 years in outbound telesales / contact center leadership roles. Strong exposure to Financial Services / BFSI telesales particularly in Loans, Credit Cards, or Insurance. Hands-on experience with dialer platforms (e.g., Ameyo, Genesys, Exotel, Knowlarity, Ozonetel, etc.). Strong analytical, people management, and communication skills. Proven ability to lead large teams and deliver results in a fast-paced environment. Comfortable with data-driven decision-making and reporting tools (Excel, Google Sheets, CRM dashboards). Opportunity to lead and scale a high-impact telesales operation. Work in a fast-growing organization expanding in Financial Services. Autonomy to design and optimize sales processes and dialer strategy. Competitive compensation and growth opportunities.
About the Role
We are looking for a dynamic and experienced Contact Center Manager / Head to lead our outbound tele sales operations. The ideal candidate will have a proven track record of managing high-performing outbound sales teams, preferably in financial products such as loans, credit cards, or insurance.
You will be responsible for driving sales performance, optimizing dialer efficiency, and ensuring strong process discipline and compliance across the floor.
Key Responsibilities
1. Operational Leadership
- Oversee day-to-day operations of the outbound contact centertele salestelesales and revenue generation.
- Manage and mentor a team of team leaders, quality analysts, and dialer agents.
- Ensure achievement of daily, weekly, and monthly sales targets and operational KPIs (connectivity %, conversion, AHT, etc.).
- Drive performance management, including hiring, training, coaching, and retention of agents.
2. Dialer and Process Management
3. Sales & Revenue Management
4. Compliance & Quality
5. Reporting & Analytics
Desired Candidate Profile
Key Skills
Outbound Sales | Dialer Management | Contact Center Operations | Financial Product Sales | Telesales | Team Leadership | Revenue Management | Process Excellence | Compliance | Performance Analytics
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Center Head • India
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