Customer Relationship Management Executive

Roles and Responsibilities

Development and optimization of Service and Support processes and activities; developing documenting the procedures, tools, applications, systems and internal processes related to the after Sales Support activities.

Coordinating the entire activity of the after Sales Support (Service & Support area) and an active involvement in the process, that determined each member of the team to better understand the marketing and sales improvement procedures of the company.

Obtaining signed contracts from all new customers regarding after sales services.

Agreeing price and other contract terms with clients. Ensuring that contracts are following the same or not, minimizing commercial risk to the company and achieving required profit margins.

Coordinating and organizing different direct and indirect customer care structures, business relationships with clients, cooperation with related departments.

Supervising the sales collections based on the agreement schedule.

Allot to works and monitor the same of post sales executives.

Maintain the marketing promotion gifts issue register and monthly stock reconciliation statement

Interact with marketing and sales promotion team and project execution team for solving customer related issues.

Generating and sharing the monthly collections and sales reports.

Appointment process of channel partners and monitoring the same.

Processing the MORS documents and its approval.

Verification of the norms of promoters and recommended to the management to pay their incentives.

Authorities :

Authority to acknowledge the collections received.

Custodian of the marketing promotion gifts.

Custodian of all projects post sales records both hard and soft copies.

Authority to execute the agreements with customers.

Authority to reconcile all the projects sales data.

Authority to collect / seek information of the projects from post sales executives.

General requirements

Should have thorough knowledge on all marketing and sales activities.

Thorough knowledge on executing the customer agreements and process the registrations.

Acquire knowledge on investors, channel partners, agent’s and their activities.

Regular interactions required with customers on different issues until the handed over of the flats to the customers.

Follow the work ethics and discipline.

Maintain company confidentiality.

Adhering to their respective rules and regulations.

Acquire knowledge on ISO 9001 : 2015 documents and quality standards in relation to the post sales and sales and marketing process.

Should have thorough knowledge on various software systems in relation to the sales and post sales activities.