Customer Relationship Management Executive

Roles and Responsibilities

• Development and optimization of Service and Support processes and activities; developing documenting the procedures, tools, applications, systems and internal processes related to the after Sales Support activities.
• Coordinating the entire activity of the after Sales Support (Service & Support area) and an active involvement in the process, that determined each member of the team to better understand the marketing and sales improvement procedures of the company.
• Obtaining signed contracts from all new customers regarding after sales services.
• Agreeing price and other contract terms with clients. Ensuring that contracts are following the same or not, minimizing commercial risk to the company and achieving required profit margins.
• Coordinating and organizing different direct and indirect customer care structures, business relationships with clients, cooperation with related departments.
• Supervising the sales collections based on the agreement schedule.
• Allot to works and monitor the same of post sales executives.
• Maintain the marketing promotion gifts issue register and monthly stock reconciliation statement
• Interact with marketing and sales promotion team and project execution team for solving customer related issues.
• Generating and sharing the monthly collections and sales reports.
• Appointment process of channel partners and monitoring the same.
• Processing the MORS documents and its approval.
• Verification of the norms of promoters and recommended to the management to pay their incentives.

Authorities :

General requirements