Process Trainer

Preferred candidate should have experience in US Mortgage Domain

Job Description

WHAT YOU GET TO DO

Experience - 3years in process training,

Maximum package offered would be 9 LPA

Facilitate training courses in both live and on-line environments

Design and develop need-based L&D programs to support the business

Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training

Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management

Work with SMEs to transform expert content into learner friendly classroom, online and / or blended learning solutions

Manage and develop project plans and timelines

Contribute to training process improvements and participate in other projects as needed

Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs

Contributes to process improvements and innovation in the L&D function

Attend any client mandated trainings

Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.

Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.

Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.

Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.

Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.

Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario

Qualifications

WHAT ABOUT YOU?

Minimum 2+ years of strong knowledge in US Mortgage Origination Services

Should be a Graduate in any discipline

Should have sound understanding of MS Office

Should have strong verbal and written communication skills.

Should have good people management skills

Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business

Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business

Should have the ability to work under stringent timelines and pressure

Be a team player and act in accordance with the organization’s code of conduct at all times.

Additional Information

PERKS OF WORKING AT ALTISOURCE

Prosperity

Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee

Good Health

Comprehensive insurance plans; Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps etc.

Happiness

10 paid holidays, plus 26 paid days off per year

Opportunities to join our community service initiatives, including Habitat for Humanity

Are you up to the challenge? What are you waiting for? Apply today!

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and / or expression, sexual orientation, age, marital status, veteran status, or disability status.