Everstage - Program Manager - Revenue Operations

Key Responsibilities :

Marketing & Demand Ops :

• Generate and analyze inflow volume reports segmented by source / channel, highlight trends MoM / QoQ / YoY.
• Build and maintain dashboards for leading / lagging indicators.
• Evaluate post-campaign performance with minimal prompting.
• Proactively flag inflow anomalies and forecast potential SQL (Sales Qualified Lead) gaps.
• Partner with Marketing and BDRs to surface and communicate insights.

Sales Funnel & Insights :

• Deliver full-funnel reporting : Deal creation to - Closed Won / Lost.
• Cohort analysis (by industry, deal source, etc).
• Benchmark and present on qualification accuracy and pipeline drop-offs.
• Regularly brief Sales leadership on rep performance, deal health, and pipeline risks.

CS Ops & Retention :

• Track implementation progress, flag delays, and report on project timelines.
• Maintain accurate CRM data for renewals, ownership, and deal values.
• Identify and validate churn signals by deal type / industry, etc.
• Provide "closed loop" feedback to Sales on deal quality, segment health, and misfit accounts.
• Own reporting on NRR, retention, and account health by segment.

Skills & Experience Required :

• 3-6 years' experience in RevOps, Sales / Marketing / CS Ops, Analytics, or adjacent roles.

Strong technical chops :

• Deep experience with reporting, data analytics, and dashboarding tools (e. , Tableau, Power BI, Looker, or similar).
• Hands-on with CRM (Salesforce, HubSpot, or equivalent).
• Proficient with SQL; experience with data pipelines (ETL, dbt, Airflow, etc. ) a plus.
• Comfortable wrangling large datasets-can audit, clean, and synthesize data without breaking a sweat.

Business Acumen :

• Understands the GTM funnel and can spot issues / opportunities in complex data sets.
• Knows how to balance "speed vs.depth"-can hustle when timelines are tight, but knows where to dig deep.

Soft Skills : .

• A natural hustler : proactive, unafraid to chase answers, and push for clarity.
• Comfortable working in a flat hierarchy-collaborates across teams, not afraid to debate or question leadership.
• Juggles multiple projects; thrives (not just survives) in ambiguity.
• Excellent communicator-can turn complex findings into clear, actionable insights for both technical and non-technical audiences.

(ref : iimjobs.com)