Senior Customer Service Representative

Job Title : Customer Support Associate – Outbound (US Process)

Experience : (1–4 Years Experience)

Location : Kolkata / Noida (Work From Office)

Compensation : Up to ₹4.5 - 5 LPA (case-to-case basis)

Shift : Night Shift (US Shift)

Key Responsibilities :

Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.

Engage customers in meaningful conversations to promote products / services or gather required information.

Achieve daily, weekly, and monthly performance and conversion targets.

Handle objections with professionalism and escalate complex issues when necessary.

Collaborate with team leads and quality analysts to improve call quality and overall performance.

Ensure compliance with company policies, process guidelines, and US calling regulations.

Required Skills & Qualifications :

Bachelor’s degree or equivalent.

1–4 years of experience in outbound calling for US clients.

Excellent verbal communication and interpersonal skills.

Familiarity with CRM tools and call Centre software.

Comfortable working in night shifts aligned with US time zones.

Goal-oriented, positive attitude, and strong work ethic.

Knowledge of US culture and customer behavior.

Open to Work From Office (mandatory).