Senior Customer Service Representative

Job Title : Customer Support Associate – Outbound (US Process)

Experience : (1–4 Years Experience)

Location : Kolkata / Noida (Work From Office)

Compensation : Up to ₹4.5 - 5 LPA (case-to-case basis)

Shift : Night Shift (US Shift)

Key Responsibilities :

• Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.
• Engage customers in meaningful conversations to promote products / services or gather required information.
• Achieve daily, weekly, and monthly performance and conversion targets.
• Handle objections with professionalism and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and overall performance.
• Ensure compliance with company policies, process guidelines, and US calling regulations.

Required Skills & Qualifications :