Technical Account Manager

Technical Account Manager (TAM) is accountable for post-sales technical relationship management with enterprise clients across multiple cloud platforms (AWS, Azure, GCP, private / hybrid). The TAM ensures successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for clients. This role collaborates cross-functionally with engineering, operations, product, and customer success teams, and proactively drives adoption, maximizes customer value, and mitigates risk across complex and dynamic cloud environments.

Key Responsibilities :

• Own the technical relationship for designated accounts, delivering tailored advisory, escalation management, and guidance for multi-cloud setups.
• Proactively identify challenges, recommend architectural, performance, security, and cost improvements; drive resolution with internal / external stakeholders.
• Conduct periodic account reviews (success metrics, usage, optimization, risks, compliance).
• Develop and deliver enablement, onboarding, and best-practices workshops; facilitate customer adoption of new services / features.
• Serve as point of contact for major incidents, technical escalations, outage communications, and remediation strategies.
• Ensure documentation, runbooks, and knowledge base are up to date and accessible for assigned customers.
• Advocate for customer needs and product improvements to CSP engineering / product teams.
• Contribute to upsell, cross-sell, and renewal opportunities by identifying technical requirements aligned with business growth.

Required Skillsets

Role’s Success Measures