Customer Success Specialist (SaaS – Logistics / Material Tracking)
Measured Moves Pvt LtdKalyan-Dombivli, IN11 hours ago
Job descriptionProvide rapid responses and maintain SLA standards in a time-sensitive operational Troubleshoot login issues, manifest signing problems, workflow errors, and other Escalate complex issues to senior team members while maintaining clear Assist with remote onboarding of new users and customer sites. Support migration activities and deployments (e.g., V2→V3 rollout for Colorado). Guide customers through initial setup, project configuration, and platform workflows. Shadow existing customer success members to understand internal processes, Participate in testing and QA cycles as part of deployment readiness. Execute test cases, document findings, and provide feedback on defects, usability, Collaborate with the team to support QA and deployment testing protocols, ensuring Use testing participation as a core method of learning the platform and understanding Learn the platform thoroughly within the first 60 days and become independently Maintain internal notes, ticket histories, and escalation details. Contribute observations and suggestions to improve training materials, help Work closely with the Customer Success Manager, Support team, and Engineering Participate in department meetings, all-hands, and regular syncs to stay aligned with Provide additional bandwidth to the team during heavy deployment periods. At least 5 years of experience in Customer Success or Customer Support roles for a Experience supporting production-critical SaaS platforms is highly preferred. Exposure to logistics, transportation, construction, waste management, heavy Experience with material tracking, chain-of-custody workflows, landfills, or similar Prior experience supporting field operators or logistics personnel. Experience with remote customer onboarding for vertical SaaS platforms. Ability to learn a complex SaaS product quickly and operate it independently. Strong troubleshooting and problem-solving skills. Comfortable handling inbound customer calls and walking users through workflows. Familiarity with remote onboarding, remote training, and configuration support. Ability to participate in structured testing and QA workflows. Highly responsive and reliable with strong ownership mentality. Strong communication skills, especially with non-technical users. Ability to work well in fast-paced environments with minimal documentation. Comfortable working in remote teams and across time zones. Demonstrate strong understanding of the platform and its workflows. Independently handle a significant portion (≈50%) of daily support cases. Provide timely responses and follow SLA expectations. Support the team during major deployments (e.g., Colorado V3 migration). Participate effectively in QA and release testing cycles. Show solid judgment on when to escalate issues. Integrate into the team’s rhythm, meetings, standups, and processes.
Customer Success Specialist (SaaS – Logistics / Material Tracking)
Location : 100% Remote aligned to EST hours
Type : Full-time
About the Role
We are looking for a responsive, detail-oriented Customer Success Specialist to
support our clients using a mission-critical, production-grade SaaS platform used
across landfills, haulers, and material generators. This role is ideal for someone who
thrives in fast-paced environments, can learn complex workflows quickly, and can
support customers whose day-to-day operations depend on immediate and accurate
issue resolution.
Key Responsibilities
Customer Support & Troubleshooting
- Serve as a primary point of contact for inbound support requests through phone,
email, and ticketing tools.
environment.
functional challenges faced by drivers, haulers, generators, and landfill operators.
communication with customers.
Onboarding & Implementation Support
deployment schedules, and operational workflows.
Testing & QA Participation (New)
and workflow inconsistencies.
smooth and stable rollouts.
edge cases and customer workflows.
Process & Documentation
capable of handling at least 50% of common support cases.
documentation, and internal workflows.
Cross-functional Collaboration
when needed.
deployment initiatives.
Required Skills & Qualifications
Experience
SaaS company.
operations, or similar industries is a strong plus.
operational systems.
Technical / Functional Skills
Soft Skills
Success Criteria — First 60–90 Days
By the end of the first 2–3 months, a successful hire should :
Create a job alert for this search
Customer Specialist • Kalyan-Dombivli, IN
Related jobs
)
![Customer Success Manager, LinkedIn Talent Solutions [10 Month Contract]](https://cdn-logos.talent.com/v1/logo/image?feedcode=drjobs-new&company_name=LinkedIn)
- Promoted
Customer Success Manager
gnani.aiNavi Mumbai, Maharashtra, India We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them.
The candidate should carry a Revenue target for upsel...Show moreLast updated: 1 day ago
- Promoted
Customer Success Manager
Wayground (formerly Quizizz)mumbai city, maharashtra, in This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 16 days ago
- Promoted
- New!
Customer Success Specialist (Saas – Logistics / Material Tracking)
Measured Moves Pvt LtdThāne, Republic Of India, IN Customer Success Specialist (SaaS – Logistics / Material Tracking).Location : 100% Remote aligned to EST hours.We are looking for a responsive, detail-oriented Customer Success Specialist to.This ro...Show moreLast updated: 2 hours ago
- Promoted
- New!
Customer Success & International Sales Specialists
Bangalore | Rotational ShiftsKalyan-Dombivli, IN Salary - Best-in-class salary + performance incentives.A well-established organisation with a strong global footprint is looking for clear, confident communicators who enjoy connecting with people ...Show moreLast updated: 13 hours ago
- Promoted
Customer Success Intern
Intervue.ioKalyan-Dombivli, IN At Intervue, we want to change how the world interviews forever.Intervue is an on-demand tech interview platform that streamlines hiring for engineering roles by outsourcing live interviews with re...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Zocketmumbai city, India Customer Success Manager ( US ).At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketin...Show moreLast updated: 16 days ago
- Promoted
Customer Success Specialist
Magma Digital VenturesThāne, Republic Of India, IN We are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of our brand.
This role goes beyond standard customer support -...Show moreLast updated: 3 days ago
- Promoted
Energy Exemplar - Senior Manager - Customer Success
ENERGY EXEMPLAR INDIA PRIVATE LIMITEDInternational, India Description : This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across t...Show moreLast updated: 25 days ago
- Promoted
BHIVE - Customer Success Specialist
BHIVE WorkspaceMumbai, India About the Role BHIVE is seeking an experienced and dynamic Customer Success Specialist to join our growing team.This mid-level role is ideal for professionals who hav...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
HarrisMumbai, Maharashtra, India PrognoCIS EHR Software developed owned and supported by Bizmatics Inc.Built with user experience in mind PrognoCIS offers intuitive navigation and comprehensive encounter documentation and is fully...Show moreLast updated: 13 days ago
- Promoted
- New!
Customer Success Operations Intern
QapitaMumbai, IN Qapita is a Series B equity management platform for startups and listed companies.Qapita supports over 2,000 clients across Asia, ANZ and the US, while engaging their investors and over 350,000 emp...Show moreLast updated: 13 hours ago
- Promoted
- New!
Customer Engagement Manager
Client of SolveCubeThane, IN SolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals.SolveCube is working with global consulting firms, mid and large enterprises across Asia...Show moreLast updated: 19 hours ago
- Promoted
Senior SAP SuccessFactors Onboarding Consultant
RapidBrainsKalyan-Dombivli, IN Senior SAP SuccessFactors Onboarding Consultant.We are seeking a Senior SAP SuccessFactors Onboarding Consultant with strong expertise in Onboarding 2.
Recruiting Management (RCM), and Employee Cent...Show moreLast updated: 7 days ago
- Promoted
Associate Manager - Customer Success - AdTech / B2B SaaS
CREWKARMA NETWORKS PRIVATE LIMITEDMumbai, India Roles & Responsibilities As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management / Business Development / problem s...Show moreLast updated: 11 days ago
- Promoted
Customer Success Manager, LinkedIn Talent Solutions [10 Month Contract]
LinkedInMumbai, Maharashtra, India At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business.
The work location of this role is hybrid meaning i...Show moreLast updated: 30+ days ago
- Promoted
- New!
Head of Customer Success
OrbitalMumbai, IN We’re Orbital — one of the fastest-growing sales AI startups.Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams.
M in funding from Silicon Valley investors, ...Show moreLast updated: 19 hours ago
- Promoted
- New!
Growth Consultant..
ShipsyKalyan-Dombivli, IN AI-Native Platform for Autonomous Supply Chains.Customers’ Choice” in Transportation Management Systems.Heineken, Aramex, Walmart, Qatar Post.
Be the primary advocate for Shipsy’s customers, ensurin...Show moreLast updated: 13 hours ago
- Promoted
GenAI Customer Success Manager
SiaMumbai, Maharashtra, India Sia is expanding its Generative AI initiatives to strengthen its position as a global leader in AI consulting.Our internal platform SiaGPT is a proprietary GenAI solution designed to enhance k...Show moreLast updated: 2 days ago