Process Trainer - Us Healthcare

About the Role :

We are seeking an experienced Process Trainer with a strong background in international voice operations to deliver end-to-end training for new hires and existing employees. The ideal candidate will possess excellent communication skills, a strong grasp of process knowledge, and a proven record of improving performance through impactful training interventions.

Key Responsibilities :

• Conduct New Hire Training (NHT) and On-the-Job Training (OJT) for international voice processes.
• Design and deliver training modules focused on process knowledge, soft skills, systems, and compliance .
• Evaluate trainee performance and provide continuous coaching for improvement.
• Work closely with operations and quality teams to identify training needs and skill gaps.
• Prepare and maintain training calendars, reports, and feedback summaries.
• Drive refresher and upskilling programs to improve productivity and quality scores.
• Ensure adherence to client-defined SLAs and quality standards.

Key Skills & Requirements :

Educational Qualification :