Information Technology Service Delivery Manager [03 / 10 / 2025]

ROLES & RESPONSIBILITIES

1. Work closely with Project Owner to develop detailed project plan, monitor project progress to ensure it stay on track and meet deadline Report project status to stakeholders, and facilitate team-wise communication

2. Support and promote quality assurance goals for projects Participant in all release management cycles, including quantitative and qualitative analysis, forecast trends, identify and manage risks, etc.

3. Coach project team for Agile / Scrum methodologies and project management process implementation, actively identify process gaps and improvement opportunities, participant in continuous process improvement

4. Ensure that all projects are delivered on-time, within the scope, and within budget

5. Manage changes to the project scope, project schedule and project costs using appropriate tools and techniques

6. Measure project performance using appropriate tools and techniques,

7. Manage the relationship with the client and all stakeholders

8. Perform risk management to minimize project risks

9. Meet budgetary objectives and make adjustments to project constraints based on financial analysis

10. Manage and lead cross-functional project team to ensure delivery of complex development projects

11. Process improvement in terms of adoption of Agile framework in Project Delivery

12. Closely work with and guiding the Engineering team from a feature / product development standpoint.

SKILLS & REQUIREMENTS :

1. Excellent client-facing and internal communication skills(written & verbal)

2. Solid organizational skills including attention to detail and multitasking skills.

3. Solid understanding of Agile / Scrum methodologies, Project Management, Software Development Life Cycle, Software Quality Assurance methodologies, familiar with project management tools and bug / issue tracking system

4. Experience in using Agile performance metrics to drive accountability and continuous improvement. Experience in working with remote team is a must. Self-driven, detail-oriented, and organized, strong prioritization and multi-tasking skills

SKILLS & REQUIREMENTS :

• Bachelor's Degree in an appropriate field of study or Proven working experience in project management
• 15 years of experience