Customer Service & Implementation Executive

Experience :

0–3 years (Freshers with strong communication skills welcome)

Employment Type : Full-time

Travel :

Up to 50% (Client site visits and implementations)

About FalconAVL

FalconAVL is a fast-growing SaaS technology company that helps enterprises streamline their

Employee Transport Operations

through

AI-based route optimization, automated rostering, real-time tracking, cost analytics, and safety compliance.

We are looking for a

Customer Service & Implementation Executive

who will work closely with clients during onboarding and day-to-day operations, ensuring smooth implementation and customer satisfaction. This role offers great exposure to enterprise clients and a fast learning curve in the SaaS and transport tech domain.

Key Responsibilities

Customer Coordination

• Act as the first point of contact for client admins and transport coordinators.
• Communicate clearly and professionally with clients over calls, WhatsApp, and email.
• Understand client requirements and ensure issues are resolved promptly.

⚙️

Implementation Support

onboarding new clients

— collecting data, configuring the system, testing, and go-live support.

on-site visits (50% travel)

to client locations for setup, training, and operational checks.

Reporting & Follow-up

Requirements

Customer Support / Operations / Implementation / Field Coordination .

Fresh graduates (any discipline)

with strong communication skills are encouraged to apply.

English and Hindi

(Telugu preferred).

50% travel

within the city or nearby client sites.

What We Offer

Customer Success / Account Management roles

within 1–2 years.

Ideal Fit

You’re energetic, people-friendly, and love solving real-world client problems. You’re confident in communication, eager to learn, and comfortable being on the move — supporting clients across locations while growing your career in the SaaS industry.