Talent.com
This job offer is not available in your country.
E-Commerce Automotive Spare Parts Customer Service Representative

E-Commerce Automotive Spare Parts Customer Service Representative

Newparts, Inc.ludhiana, punjab, in
30+ days ago
Job description

Job Description : Automotive Customer Service Representative

Location : Remote (North American Hours)

Desired Skills and Experience :

  • Education : Bachelor's degree in Engineering
  • Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities :

  • Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
  • Ensure customer satisfaction by addressing complaints and inquiries promptly.
  • Conduct product sales and process returns and related requests.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Maintain records of customer interactions, comments, and complaints.
  • Provide feedback to management regarding customer issues, concerns, and emerging trends.
  • Adhere to communication procedures, guidelines, and policies.
  • Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
  • Develop and document knowledge into useful content.
  • Continuously enhance knowledge of products and services.
  • Achieve or surpass performance targets.
  • Participate in training and development programs to enhance customer service skills and knowledge.

    • Requirements and Skills :

  • Demonstrated experience in customer service.
  • Automotive repair, parts, and component knowledge (required).
  • Technical or engineering experience.
  • Proficiency in English.
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
  • Ability to multitask, prioritize tasks, and manage time efficiently.
  • Maintain a positive, empathetic, and professional demeanor with customers.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Ability to work remotely in shifts aligned with market operational hours.
  • Digital literacy.
  • Willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.
  • Ability to work North American working hours.

    • Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

    Create a job alert for this search

    Customer Service • ludhiana, punjab, in

    Related jobs
    • Promoted
    • New!
    Associate – Customer Experience

    Associate – Customer Experience

    Chqmeludhiana, punjab, in
    ChQme Commerce Private Limited is a next-generation platform with the vision “See It.We redefine the shopping experience by combining transparency, convenience, and innovation.Our platform enables ...Show moreLast updated: 9 hours ago
    • Promoted
    Ecommerce Reporting and Analytics Lead

    Ecommerce Reporting and Analytics Lead

    MultiplyMiiludhiana, punjab, in
    Ecommerce Reporting and Analytics Lead.Our client is a growth-focused firm that builds and scales high-performing e-commerce brands across Amazon, Shopify, and Walmart. With a strong track record of...Show moreLast updated: 8 days ago
    • Promoted
    Growth Marketer

    Growth Marketer

    Gleantapludhiana, punjab, in
    Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands. We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
    • Promoted
    General Manager Spare parts Distribution

    General Manager Spare parts Distribution

    Dada Motors - BajajLudhiana, Punjab, India
    General Manager, Spare Parts Distribution.To lead and manage the overall spare parts distribution network comprising STUs, Parts Dealers, Distributors, and Retailers. The GM will be responsible for ...Show moreLast updated: 4 days ago
    • Promoted
    Account Manager

    Account Manager

    OrbitShift.AIludhiana, punjab, in
    Must be comfortable working late hours, as the main geography is the USA.OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders ...Show moreLast updated: 5 days ago
    • Promoted
    Sales Development Representative

    Sales Development Representative

    Customer Engagement Platformludhiana, punjab, in
    Job Title : Senior Sales Development Representative.LinkedIn Sales Navigator, CRM, and intent data tools.Partner with sales and marketing to build account-based outreach plans.Keep the CRM spotless ...Show moreLast updated: 8 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Gokool Digitalludhiana, punjab, in
    Customer Service & Online Listings Associate.US Public Holidays (Yearly 10).Minimum 1 year in a similar role.We are looking for a proactive and detail-oriented. Customer Service & Online Listings.US...Show moreLast updated: 18 days ago
    • Promoted
    Dynamic Digital Marketer

    Dynamic Digital Marketer

    Purplechalk cld.coludhiana, punjab, in
    Now Hiring : Dynamic Digital Marketer.We’re seeking a skilled Digital Marketer (Shopify, Meta Ads, SEO, eCommerce) to oversee and scale our high-value marketing campaigns. Are you passionate about di...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    Ecommerce Specialist

    Ecommerce Specialist

    NEXUS CONSULTING SOLUTIONSLudhiana, Punjab, India
    We’re Hiring – Ecommerce Executive (Listing).E-commerce Executive – Listings.The role requires strong expertise in seller portals, advanced Excel skills, and hands-on experience in product catalogi...Show moreLast updated: 21 hours ago
    • Promoted
    Garment Merchandiser

    Garment Merchandiser

    Shrey SportsJalandhar, Punjab, India
    Shrey is a leading name in cricket helmets and sports apparel, trusted by elite athletes worldwide.We began our journey crafting top-tier cricket helmets and quickly earned our place on internation...Show moreLast updated: 30+ days ago
    • Promoted
    Join Us as a Facebook Ads Growth Partner – Faces Canada

    Join Us as a Facebook Ads Growth Partner – Faces Canada

    Ad Snipper inludhiana, punjab, in
    At Faces Canada, beauty is more than skin deep.With 40+ years of Canadian heritage and a mission to create inclusive, cruelty-free, and skin-friendly cosmetics, we’re trusted by millions of women w...Show moreLast updated: 19 days ago
    • Promoted
    Retail Salesperson

    Retail Salesperson

    Lenskart.comJalandhar, Punjab, India
    Designation : Retail sales associate.Walk-In Drive Date : 26-Setember-2025.Model Town, Malhotra Complex, opposite Gurudwara Singh Sabha, Jalandhar, Punjab 144001. Drive sales and assist in discovery...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    Growth Marketer (AI Native) — B2B Enterprise (Swirl)

    Growth Marketer (AI Native) — B2B Enterprise (Swirl)

    Swirl®ludhiana, punjab, in
    Own end-to-end growth for Swirl’s enterprise AI agent platform.Generate qualified demand, build a predictable pipeline, and make Swirl the default choice for “agentic commerce” in the U.Enterprises...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Enterprise Sales Manger (US)

    Enterprise Sales Manger (US)

    Glider AIludhiana, punjab, in
    Prospect and identify potential enterprise clients across the US market to generate new business opportunities for Glider AI. Engage and build strong relationships with C-level and VP-level executiv...Show moreLast updated: 9 hours ago
    • Promoted
    • New!
    Performance Marketing Manager (Meta / Amazon / Google)

    Performance Marketing Manager (Meta / Amazon / Google)

    DENT | Shopify Plus Agency | CRO Expertsludhiana, punjab, in
    We’re hiring : Performance Marketing Manager (Meta / Google / Amazon).Nippetals — Global Women’s Innerwear |.Women’s innerwear is a high-growth, multi-billion-dollar category where comfort, tech, an...Show moreLast updated: 17 hours ago
    • Promoted
    • New!
    Vertical solutions Lead - Automotive

    Vertical solutions Lead - Automotive

    HCLTechludhiana, punjab, in
    Vertical Solutions Lead- Automotive.Location – Anywhere in India (Preferred Bangalore).This is a domain led high quality solutions group working in conjunction with Sales, Delivery, Practice teams ...Show moreLast updated: 17 hours ago
    • Promoted
    Digital Marketer (B2B Tech)

    Digital Marketer (B2B Tech)

    Pangolinludhiana, punjab, in
    Design and execute full-fledged programs across paid, organic, email, and automation to generate and accelerate qualified pipeline for B2B tech clients. Build and maintain experimentation roadmaps : ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Service Representative

    Customer Service Representative

    Thyneludhiana, punjab, in
    ASAP for soft launch on 18 Oct.The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists.Communicate wi...Show moreLast updated: 17 hours ago