Information Technology Service Management Consultant

About Company : -

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title : Servicenow Developer

Location : -Pan India

Work Mode : Hybrid

Experience : 7+ yrs.

Job Type : Contract to hire.

Notice Period : - Immediate joiners.

Job Description : -

• Lead ServiceNow development in implementing solutions for AI Applications Testing
• Implement Now Assist and Conversational AI Virtual Agent to enhance self service and reduce manual workload
• Develop and maintain AI driven observability solutions deriving insights from logs metrics and traces
• Create RESTSOAP API integrations between ServiceNow and external AIML platforms observability tools and enterprise apps
• Design end to end workflows across AI Testing domain to test AI powered applications Conversational Interfaces Agentic workflows Traditional ML models and etc
• Automate data ingestion event correlation and AIdriven resolution workflows
• Ensure adherence to ITIL best practices and enterprise security standards in AIenabled solutions
• Establish governance and transparency for AIdriven decisions
• Continuously enhance ServiceNow performance scalability and automation accuracy to drive ITSM effectiveness
• Qualifications
• 6 years of combined experience in ServiceNow development and object oriented programming Java JavaScript Python
• ServiceNow CSA and CAD certified
• Hands on with AIML models RPA tools and predictive intelligence solutions
• Minimum 4 years of hands on ServiceNow development experience
• Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs python scripting
• Strong knowledge of data structures design patterns performance scalability optimization
• Experience with modern UI frameworks Angular React
• Practical expertise in AIML model integration AI Ops and workflow orchestration with Agentic AI
• Solid understanding of ITIL processes across Incident Change Request and Problem Management
• Familiarity with Cloud platforms Azure AWS and AIML frameworks eg Azure OpenAI
• Proven experience integrating external AI models via RESTSOAP APIs