IT Infrastructure Engineer

The Network Engineer supports the IT infrastructure team by monitoring network systems, performing first-line troubleshooting, and assisting with network equipment maintenance and small deployments. This role provides an opportunity to learn and grow within a dynamic network operations environment.

KEY RESPONSIBILITIES

Monitor network performance using SolarWinds and escalate issues as needed.

Perform first-line network troubleshooting and resolve basic connectivity problems.

Contact Internet Service Providers (ISPs) for outage resolution and service coordination.

Assist in small-scale network deployments and configuration tasks.

Support the maintenance and documentation of Aruba switches and wireless controllers.

Assist with Fortinet firewall configurations and basic security monitoring.

Support Infoblox DDI operations including DNS, DHCP, and IPAM tasks.

Document network changes and maintain accurate records for compliance and knowledge sharing.

Collaborate with internal teams and external vendors to ensure service continuity.

COMPLEXITY OF THE JOB

Work under supervision to monitor and maintain network infrastructure.

Diagnose and resolve basic network issues across multiple technologies.

Coordinate with ISPs and vendors for service-related issues.

Support multiple network platforms including Aruba, Fortinet, and Infoblox.

Maintain documentation and follow standard operating procedures.

Communicate effectively with internal teams and external partners.

EDUCATION :

Bachelor’s degree in Computer Science, Information Technology, or related field.

Preferred : Aruba Certified (ACSA / ACSP), Fortinet NSE (Level 4+), Infoblox Certified Network Professional.

Specific knowledge of routing and switching protocols

Understanding of Networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model and TCP / IP

Cisco CCNA certified (or equivalent network administration)

Aruba Switching and Wireless

Aruba Clearpass

MS Office 365 and ServiceNow

ITIL qualification

Experience

Minimum 2 years of hands-on experience in enterprise network engineering.

Experience participating in infrastructure projects and small-scale deployments.

Background in maintaining network equipment, troubleshooting, and performance monitoring.

Experience working with cross-functional teams and external vendors.