Hiring for customer service

Description

We are seeking a dedicated Customer Service Representative to join MNC's in Mumbai. The ideal candidate will have 0-10 years of experience in customer service and will be responsible for providing exceptional support to our customers, addressing their needs and concerns while ensuring a positive experience.

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Handle customer interactions through various channels including phone, email, and chat.
• Document customer interactions and maintain records of customer feedback.
• Collaborate with team members and other departments to improve customer service processes.

Skills and Qualifications

Skills Required

crm software, Conflict Resolution, Product Knowledge, Customer Engagement, Technical Support, Order Processing, feedback management , Call Handling, Customer Service, Call Centers, Bpo, Fresher