Content\Technical Writer

Sutherland is looking for an enthusiastic Content Writer who is a self-learner to enrich client operations information with easy-to-follow articles, decision trees or other content. As a Content Writer, you will be responsible for producing high-quality, engaging, and informative content across various digital platforms. Your primary focus will be to create compelling product support content that drives customer engagement and reduces product returns.

Responsibilities :

• Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
• Collaborate with the client to develop content strategies that align with our business objectives and target audience.
• Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees.
• Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
• Able to comprehend and write content and align to client tone of voice.
• Author and format content in Salesforce, DITA XML or CMS based tools.
• Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
• Create new templates, if required, to author different article types.
• Streamline processes and build flowcharts where applicable.
• Meet deadlines and manage multiple projects simultaneously.

Our most successful candidates will have :

Skills Required

Content, Content Writer