Business Analyst ( ERP Admin Module )

ConfidentialMumbai, Bengaluru / Bangalore

30+ days ago

Job description

Key Responsibilities :

ERP Admin Module Analysis :

Analyze the business requirements for the ERP Admin module , focusing on administrative functionalities such as user access management, role-based access control (RBAC), system configurations, and automation workflows.

Collaborate with key stakeholders (business users, IT teams, system administrators) to gather requirements, document them clearly, and translate them into technical and functional specifications for the ERP platform.

Support the implementation of new ERP features and functionality related to user management, system configuration, and administration.

System Configuration & Customization :

Configure and customize the ERP system to meet business needs, particularly around user roles, security settings, workflow automation, and system performance monitoring.

Work closely with system administrators and developers to ensure that the system's configuration aligns with both business and IT requirements.

Assist in the setup and configuration of key modules, ensuring proper integration with other ERP components (e.g., finance, supply chain, HR).

User Access & Security Management :

Define user roles and permissions in the ERP system, ensuring users have appropriate access based on job responsibilities and security policies.

Monitor and audit user access to maintain system security, identify unauthorized access, and ensure compliance with internal and external regulations.

Assist in troubleshooting and resolving any user access issues, ensuring minimal downtime for end users.

Process Documentation & Training :

Document the business processes, workflows, and standard operating procedures (SOPs) for ERP admin functions, ensuring they are accessible and easy to follow for system users.

Provide training sessions for end-users, system administrators, and business stakeholders on ERP admin module functionalities and best practices.

Create user manuals and knowledge base articles for ongoing support and system maintenance.

System Testing & Quality Assurance :

Develop and execute test cases for new ERP admin configurations, customizations, and updates.

Perform regression testing on the ERP system after updates or enhancements to ensure no negative impact on business processes.

Participate in User Acceptance Testing (UAT) , working closely with business users to ensure that the system meets their needs and expectations.

Continuous Improvement & Support :

Identify areas of improvement in the ERP Admin module and recommend process changes or system enhancements to increase efficiency and user satisfaction.

Work with the IT and development teams to address any system bugs, performance issues, or user concerns related to the ERP system.

Provide ongoing support and troubleshooting for issues related to the ERP admin module, escalating issues as needed to the appropriate teams.

Collaboration & Stakeholder Engagement :

Engage with cross-functional teams (finance, HR, supply chain, IT) to understand business needs and translate them into ERP configurations that support business processes.

Provide regular updates to stakeholders on system enhancements, issue resolutions, and upcoming changes to the ERP admin module.

Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment.

Skills Required

Documentation, Security Management, Training, Quality Assurance, Testing

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Analyst • Mumbai, Bengaluru / Bangalore

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