Job Description :
The Desktop Support I role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services.
Scope :
- Follows established procedures on routine work
- Requires detailed instructions
Your Roles and Responsibilities :
Assist in performing inventory and asset management, conference room preventative maintenance, and e-recyclingSupport a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfactionEnsure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendeesAssist in deployment and recovery of laptop and desktop imagesPerform customer support for over 70,000 users worldwide from IT accessory to workstation dressingUse ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)Utilize Inventory Data management software to maintain inventory accuracy and workflowContribute to large scale global projects as neededOther duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications / Skills :
High school diploma or general education degree (GED) and 0 to 2 years’ related experience and / or training; or equivalent combination of education and experienceExcellent written and verbal communications skillsAbility to work in a large team with minimal supervisionCapable of providing an outstanding user experienceBasic inventory or IT knowledgeInterest in new technologies and IT career pathPhysical Demand & Work Environment :
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day.Must have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingersPIf6e96de6b41a-30511-38755371